There is such a thing as a €2.5 million holiday rental. Which French champion, European leader in its sector, presents itself as the opposite of Airbnb and is not about to be bought by Accor? The Collectionist. Given that the number of millionaires in the world is rising sharply, the company seems to be positioned in a buoyant market: Highstay,...
Disney, Disneyland Paris et Disney + promettent une expérience visiteurs ou clients pas toujours au rendez-vous. Disneyland Paris sanctionné pour ses pass annuels : 400 000 euros d’amende. Aux USA, réunis lors du congrès D23 en Californie, les fans sont nombreux à évoquer une expérience visiteurs déceptive. Bob Iger va-t-il entendre la voix du client ? Plus gênant, Disney se...
L’auto-partage a le vent en poupe, mais il cache parfois des pratiques étranges, de nature à rendre fou le client, lorsqu’il veut annuler ou récupérer sa caution. Frais abusifs et service client injoignable, voilà ce dont se plaignent de nombreux clients de Getaround. Encaisser les cautions, un business florissant, très efficace lorsqu’il se combine à l’inaccessibilité du service clients. Le...
Kara Swisher en a marre des gens de la Tech, alors elle a écrit un livre sur eux : Burn Book. L’experte de la Silicon Valley parle de son livre Burn Book, des milliardaires immatures et de la question de savoir si elle est vraiment méchante. Elle est ou a été « la journaliste la plus crainte et la plus appréciée de...
Acquérir de nouveaux clients, à n’importe quel prix, ou fidéliser ? Quand le commerce est résolument devenu omnicanal, chaque contact compte, chaque conversation est un pénalty ! Cinquante-sept ans après la 1ère campagne marquante de téléprospection et génération de leads, menée pour Ford, le démarchage téléphonique est en train de mourir. Bloctel et les Do Not Call List n’y sont pas pour...
Sofinord and four of its subsidiaries are welcoming the world to Paris 2024. The OCOG, On Location and a number of major groups will be relying on this French champion in hospitality, customer care and security. 1,300 of the group’s employees will be delegated to the site. Fifty years after its creation, this fine French ETI specialising in customer experience...
More iconic than Airbnb. Just a few days before the opening of Paris2024, there are still a few rooms left in this peaceful, bucolic haven from which you can see the Eiffel Tower. La Reine Margot, an MGallery hotel, is the best place at the moment to get a front row seat and discover the magic of Paris? The organisers...
Paris 2024, Mayday, Konecta et un éditeur américain de logiciel de relation client vont constituer le socle du service client qui va répondre au service aide de Paris2024 et du service hospitalité, sous-traité à On Location. Destiné à traiter les demandes de tout type, le service sera assuré par le spécialiste BPO, Konecta. Les conseillers seront équipés notamment, outre leur bonne...
Loan insurance. Magnolia and other brokers, such as Santiane, have equipped themselves with Callity to monitor the quality and compliance of telephone sales. Bénédicte Albessard explains in the video. Callity, the French publisher of a speech analytics solution for call centres, has helped Magnolia, number 1 in loan insurance, and other brokers to monitor the compliance of insured sales by...
The publisher of France’s most awarded and recognised customer communications platform (for improving the customer experience and acquiring new customers) has had a memorable 2023. New customers, product innovations (intentional lead generation, RCS campaigns), integration of generative AI into its tools, European expansion. The company is recruiting 4 people. Do you have the level, the desire, the finesse? Manuel Jacquinet...
On March 14, at Roissy-CDG, “The caring relationship, an essential component of the trip” had apparently posed a RTT day at the boarding counter of Air France flight AF 258. Bad luck for Jeannine and René Loucatel. René Loucatel and his mother Jeannine, passengers in March on Air France flight AF 258 from Roissy-CDG to Ho Chi Minh city (Vietnam),...
A recent star of M6’s « Qui veut être mon associé? », (equivalent to “The Dragon’s Den”) where it raised €750,000 from Tony Parker and Marc Simoncini, the small start-up Urgentime is well on the way to further developing its app-free video call concept, which is useful for both emergency services and corporate customer services. The Urgentime concept is further proof that...